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Lumanvio Terms of Service

Version 1.0 · Effective [EFFECTIVE DATE]

🌐 This document is available in Español, Português and Kreyòl Ayisyen for convenience. The English version is the legally binding one. If a translation conflicts with the English version, the English version controls.

These Terms of Service (the "Terms") are a binding agreement between Urban Builders Consulting Inc ("Lumanvio", "we", "us") and the business or individual that creates an account ("you", "Customer"). By clicking "I agree", creating an account, or using the Service, you accept these Terms and our Privacy Policy.

If you are accepting on behalf of a company, you represent that you have authority to bind that company, and "you" means the company.

1. The Service

Lumanvio is a software platform that helps contractors run their business: leads, estimates, takeoffs, invoices, payments, projects, scheduling, purchase orders, supplier bills, daily logs and related tools (the "Service"). Some features are part of a higher tier ("Lumanvio Pro" / "Ultra") and are only available on qualifying plans.

We may add, change or remove features. If we materially reduce core functionality of your paid plan, your remedy is to cancel under Section 4.

Beta features. We may offer features labeled beta, preview, early access or coming soon. They are provided as-is, may change or be withdrawn at any time, and are excluded from any commitments in these Terms while so labeled.

2. Eligibility and Your Account

  • The Service is offered to businesses in the United States. It is not intended for personal, family or household use, and not for anyone under 18.
  • You are responsible for your login credentials and for everything done under your account, including by team members you invite ("Seats"). Keep your credentials secure and notify us promptly of any unauthorized use at support@lumanvio.com.
  • You must provide accurate account and billing information and keep it current.

3. Third Parties You Interact With Through the Service

The Service lets you send documents and links to people who are not Lumanvio customers — your clients, subcontractors, suppliers and design professionals ("Recipients") — for example estimate approval links, invoice payment links, pay application certification links, work order acceptance links and lead capture forms.

  • You are responsible for the content you send. You represent that you have the right to contact each Recipient and that your documents are accurate and lawful.
  • Recipients interact with the Service under these Terms' sections that apply to them by their use (Sections 6, 15, 16) and under our Privacy Policy.
  • Lumanvio is not a party to any agreement between you and a Recipient. See Section 10.

4. Subscriptions, Trials and Billing

  • Plans. Paid subscriptions are billed in advance, monthly or annually, through our payment processor (Stripe). Prices, tiers and Seat add-ons are shown at checkout.
  • Free trial. Where offered, the trial converts into a paid subscription automatically at the end of the trial period at the price shown at signup, unless you cancel before the trial ends. We will tell you the conversion date before you start the trial and remind you by email before it ends.
  • Automatic renewal. Subscriptions renew automatically at the end of each billing period at the then-current price until you cancel. You can cancel anytime in Settings → Billing; cancellation takes effect at the end of the current billing period. No refunds for partial periods except where required by law.
  • Price changes. We will give you at least 30 days' notice of price changes; they apply from your next renewal.
  • Taxes. Prices exclude taxes; you are responsible for applicable sales and use taxes.
  • Failure to pay. We may suspend the Service for unpaid amounts after notice.

5. Payments You Receive From Your Clients

The Service can let your clients pay your invoices online. Payment processing is provided by Stripe and is subject to the Stripe Connected Account Agreement and Stripe's terms. By enabling payments you agree to those terms.

  • Funds from your clients are processed by Stripe into your connected account. Lumanvio is not a bank, money transmitter or payment processor and does not hold your funds.
  • You are responsible for chargebacks, refunds and disputes with your clients, and for fees disclosed at the time you enable payments.
  • We may pass to Stripe the information needed to open and operate your connected account.

6. Electronic Signatures

The Service includes tools to request and capture electronic signatures (for example on estimates, work orders, pay applications and submittals), as described in our Electronic Records & Signatures Disclosure.

  • Signatures are captured with an audit trail (time, IP address, device and a cryptographic hash of the signed document).
  • You are responsible for the legal effect of your documents. Lumanvio does not guarantee that any particular document, signature or workflow is valid, enforceable or sufficient for your purposes or your state's requirements (including construction contract, licensing, notice and lien laws). Consult your attorney.
  • Some documents may not be suitable for electronic signature under applicable law; it is your responsibility to know when a wet signature, notarization or specific statutory form is required.

7. AI Features

Parts of the Service use artificial intelligence — for example reading construction plans to draft estimates, extracting data from receipts and supplier bills, and transcribing voice notes ("AI Features").

  • AI output can be wrong. It may misread plans, quantities, prices, totals, dates or speech. AI output is a starting point, not a deliverable: you must review and verify all AI output before relying on it or sending it to anyone.
  • Your inputs to AI Features (such as plan files, receipt images and audio) are processed by our AI subprocessors listed in our Subprocessors page to provide the feature.
  • AI Features may consume plan credits or be limited by tier; limits are shown in the app.
  • We make no warranty of accuracy, completeness or fitness of AI output, and we are not liable for decisions you make based on it.

8. Your Content and Data

  • You own your content. Documents, plans, drawings, photos, audio, client lists and other materials you or your Recipients submit ("Customer Content") remain yours.
  • You grant us a limited license to host, process, transmit and display Customer Content solely to provide and support the Service (including processing by the subprocessors we use to run it).
  • We do not sell Customer Content and do not use it to train AI models.
  • You are responsible for having the rights to upload Customer Content (for example, architectural plans are usually copyrighted by their author — make sure you may use them).
  • Export and deletion. You can export your data and delete your account in Settings → Account. On deletion, we remove Customer Content after a 30-day grace period, except records we must keep for legal, tax or dispute purposes (see Privacy Policy).
  • Feedback you send us may be used without obligation to you.
  • We may use aggregated, de-identified usage data to operate and improve the Service.

9. Acceptable Use

You will not:

  • use the Service to violate any law, including licensing, consumer protection, lien, tax and anti-spam laws;
  • send documents or messages to people you have no right to contact;
  • upload malicious code, attempt to breach security, probe or overload the Service, or access another customer's data;
  • misrepresent who you are or impersonate another business;
  • resell, sublicense or white-label the Service without our written agreement;
  • use the Service to build a competing product, or scrape it;
  • upload content that is unlawful, infringing or defamatory.

We may suspend or terminate accounts that violate this section, with notice where practicable.

10. Not Professional Advice; Not a Party

Lumanvio provides software, not professional services.

  • We do not provide legal, tax, accounting, engineering, architectural, insurance or licensing advice. Templates, generated documents, AI output, pay application formats and reports (including 1099 reports) are tools, not advice. Consult the appropriate licensed professional.
  • We are not a party to, and do not guarantee performance of, any contract between you and your clients, subcontractors or suppliers. Disputes between you and a Recipient are between you and them.
  • Document templates. Features that generate documents for you — for example warranty letters, completion certificates, lien waivers and closeout packages — produce them from standard templates. They are samples for your convenience, not documents tailored to your project or your state. Laws (including mechanics' lien and warranty requirements) vary by state and change over time; have your own attorney review these templates before you rely on them or send them to anyone. Before first using a document-generating module, you will be asked to acknowledge this inside the Service.
  • You are solely responsible for compliance with the laws that govern your trade: contractor licensing, permits, building codes, construction contract statutes, notice and mechanics' lien requirements, payroll and employment law, and tax obligations (including whether and how to file 1099s).

11. Third-Party Services

The Service interoperates with third-party services (for example Stripe, Google sign-in). Their terms govern your use of them. We are not responsible for third-party services.

12. Our Intellectual Property

The Service, including software, design, and Lumanvio marks, is ours or our licensors' and is protected by law. We grant you a limited, non-exclusive, non-transferable right to use the Service during your subscription. No rights are granted except as stated here.

AIA notice. Lumanvio is not affiliated with The American Institute of Architects. "AIA," "G702" and "G703" are marks of their respective owner; Lumanvio's pay application documents are not official AIA forms. See aia-disclaimer.md.

We respond to copyright notices under our DMCA Policy. Repeat infringers' accounts may be terminated.

14. Term, Suspension and Termination

  • These Terms apply while you use the Service.
  • You may cancel your subscription anytime (Section 4) and delete your account in Settings → Account.
  • We may suspend or terminate for material breach (including non-payment and Section 9 violations), with notice where practicable, or if required by law.
  • Upon termination we will make your data available for export for 30 days, then delete it per Section 8. Sections that by their nature survive (8–10, 15–19) survive termination.

15. Disclaimers

THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE." TO THE MAXIMUM EXTENT PERMITTED BY LAW, WE DISCLAIM ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT, AND ANY WARRANTY ARISING FROM COURSE OF DEALING. WE DO NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED, ERROR-FREE OR SECURE, THAT AI OUTPUT WILL BE ACCURATE, OR THAT DOCUMENTS OR SIGNATURES GENERATED THROUGH THE SERVICE WILL BE VALID OR ENFORCEABLE.

16. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW:

  • NEITHER PARTY IS LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL OR PUNITIVE DAMAGES, OR FOR LOST PROFITS, REVENUE, DATA OR BUSINESS, EVEN IF ADVISED OF THE POSSIBILITY.
  • OUR TOTAL LIABILITY FOR ALL CLAIMS ARISING OUT OF OR RELATED TO THE SERVICE IS LIMITED TO THE AMOUNTS YOU PAID US IN THE 12 MONTHS BEFORE THE EVENT GIVING RISE TO THE CLAIM (OR $100 IF YOU PAID NOTHING).
  • THESE LIMITS DO NOT APPLY TO YOUR PAYMENT OBLIGATIONS, YOUR INDEMNIFICATION OBLIGATIONS, EITHER PARTY'S GROSS NEGLIGENCE OR WILLFUL MISCONDUCT, OR LIABILITY THAT CANNOT BE LIMITED BY LAW.

17. Indemnification

You will defend and indemnify Lumanvio against third-party claims arising from: (a) Customer Content; (b) your business, documents, work or contracts with your clients, subcontractors or suppliers; (c) your violation of law (including contact, licensing, lien and tax laws); or (d) your breach of these Terms.

18. Dispute Resolution — Arbitration and Class Action Waiver

Please read this section carefully. It affects your rights.

  • Informal resolution first. Before filing a claim, either party will send the other a written notice of dispute (support@lumanvio.com) and give 30 days to resolve it informally.
  • Binding arbitration. Any dispute arising out of these Terms or the Service that is not resolved informally will be resolved by binding individual arbitration administered by the American Arbitration Association under its Commercial Arbitration Rules, seated in [ARBITRATION VENUE]. Judgment may be entered in any court with jurisdiction. The Federal Arbitration Act governs this section.
  • Exceptions. Either party may bring an individual claim in small claims court, or seek injunctive relief in court for intellectual-property misuse or unauthorized access.
  • Class action waiver. All claims must be brought individually. Neither party may participate in a class, consolidated or representative action. If this waiver is found unenforceable for a claim, that claim must proceed in court, not arbitration.
  • Opt-out. You may opt out of arbitration by emailing support@lumanvio.com within 30 days of first accepting these Terms, stating your account email and that you opt out of arbitration.

19. Governing Law; General

  • These Terms are governed by the laws of the State of [GOVERNING LAW STATE], without regard to conflict-of-law rules. For matters not subject to arbitration, the state and federal courts located in [ARBITRATION VENUE] have exclusive jurisdiction.
  • Changes to these Terms. We may update these Terms. For material changes we will notify you (email or in-app) at least 15 days before they take effect and ask you to re-accept where appropriate. Continued use after the effective date is acceptance.
  • Notices to us: support@lumanvio.com / 941 Crystal Lake Dr, Apt 111, Pompano Beach, FL 33064. Notices to you: your account email.
  • Assignment. You may not assign these Terms without our consent; we may assign to an affiliate or in connection with a merger or sale.
  • Claims period. To the extent permitted by law, any claim arising out of or related to the Service must be brought within one (1) year after the events giving rise to it, or it is permanently barred.
  • Force majeure. Neither party is liable for delays caused by events beyond its reasonable control.
  • Entire agreement; severability; waiver. These Terms plus documents referenced here are the entire agreement; if a provision is unenforceable, the rest remains in effect; a failure to enforce is not a waiver.

Contact: Urban Builders Consulting Inc · 941 Crystal Lake Dr, Apt 111, Pompano Beach, FL 33064 · support@lumanvio.com